How long does it take for my order to ship?
We typically ship orders within 24-48 hours. In the event of a sale, launch or during peak shipping periods, shipping times may be delayed up to 2-4 weeks.
How long does shipping take?
Please allow 7-10 days for standard ground shipping. If an expedited option is chosen please default to those guaranteed delivery times. In the event of a sale shipping times may be delayed 2-4 weeks. Please be patient as volume does increase significantly delaying shipment times.
How can I track my order?
You will receive a notification email upon shipment with a link to track your package.
What is your Return/Exchange Policy?
Eligible items can be returned 30 days from your original purchase date. Exchanges will be accepted up to 60 days from your original purchase date. Please be advised returns include an $8 shipping and handling fee that will be deducted from your refund. Exchanges are always free! You can process your return by visiting returns.laurenjames.com All Sale items are considered Final Sale and are ineligible for returns and exchanges. If Final Sale items are shipped back, they will be relinquished and donated to a charitable cause.
Do you offer International Shipping?
Unfortunately we do not at this time.
How can we contact you?
You can reach us by phone 1.844.355.7591 or email firstname.lastname@example.org.
Where do you make your clothing?
We make our apparel all over the world, and a quite a bit is made right here in the USA. Our main focus is to source a quality product made by people treated fairly in favorable and sustainable working conditions.
Can you combine discount codes?
Unfortunately, discount codes cannot be combined.
What do I do if I receive a damaged or defective product?
Please email us with your original order number and pictures of the damaged or defective item. email@example.com
What do I do if I need to change my shipping address?
Please contact our customer service team by email firstname.lastname@example.org or by phone 1.844.355.7591, and someone will assist you!
Do Rewards Points Expire?
No, reward points never expire!