FREE SHIPPING ON ALL U.S. ORDERS OVER $65!

Frequently Asked Questions


Do you ship free Stickers?

Yes, we do! Just fill out our free sticker request form!


How Long does it take for my order to ship?

We typically ship orders within 24-48 hours. In the event of a sale, launch or during peak shipping periods, shipping times may be delayed.


How long does shipping take?

Please allow 7-10 days for standard ground shipping. If an expedited option is chosen please default to those guaranteed delivery times.


How can I track my order?

You will receive a notification email upon shipment with a link to track your package.


What is your Exchange Policy?

Please refer to our returns and exchanges page.


Do you offer International Shipping?

We sure do!


How can we contact you?

You can reach us by phone 1.844.355.7591 or email info@laurenjames.com.


What retailer’s carry your line?

Please see our retailer list.


How do your clothes fit?

Please see our sizing charts.


Can I change my order after it’s been placed?

In an effort to get you your order as quickly as possible, the ability to modify existing orders is not always available. If you would like to add to or modify your order please contact our customer service team by phone at 1.844.355.7591 or by emailing support@laurenjames.com


Do you take custom orders for weddings?

We do. Please contact info@laurenjames.com for more information.


Where do you make your clothing?

We make our apparel all over the world, and a quite a bit is made right here in the USA. Our main focus is to source a quality product made by people treated fairly in favorable and sustainable working conditions.


Can you combine discount codes?

Unfortunately, discount codes cannot be combined.


What do I do if I receive a damaged or defective product?

Please refer to our returns and exchanges page.


What do I do if I need to change my shipping address?

Please contact our customer service team by email support@laurenjames.com or by phone 1.844.355.7591, and someone will assist you!