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Returns

We want you to be satisfied with your order! If you want to return an item/s for any reason, we will gladly exchange or credit you for any product that is in like-new condition and unworn within 30 days of your original purchase. Tags must also be attached to the garment/s in their original condition. Qualifying return requests can be made through our online returns submission process. See below for a step by step guideline.

Log into your account, and you will see your order history displayed. (If you don’t have an account please follow the "Click here to make a return" link in your shipping confirmation email or contact customer service for a Return Authorization form.) Your orders will be displayed in individual rows. In the far right column you will see a refund option. Click “Return this Item” for the corresponding order to initiate the return process. If your order qualifies for a return under the applicable guidelines, you will be be navigated through the return process by clicking “Start Return”

Once “Start return” is clicked, select the items on the order you wish to return. You will be prompted to select a reason for the return. Click “Next Step” and double check your screen to make sure everything looks correct.

Click “Submit Request” and “Print Your Label” Follow the recommended shipping and packaging instructions on the screen, and you’re all done! All that’s left is to drop the return off at your local post office or shipping center.

Upon completing the returns process, a printable label will be generated for you to return the items to us. Expedited shipping charges are non-refundable.

Please see return eligibility requirements below. If your order does not meet the guidelines you will not be able to initiate the return. Orders that fall outside these guidelines may be subject to an alternate returns process. Please email returns@laurenjames.com for more information.

To be eligible for a return, your item must have been purchased from our website and be unworn in the same condition that you received it. Tags must also be attached to the garment/s in their original condition.The return must be initiated within 30 days of the original purchase date.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Allow 3-5 days for this process.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account and/or your issuing credit card company statement. It may take some time before your refund is officially posted.If you’ve done all of this and you still have not received your refund, please contact us at returns@laurenjames.com.


Sale items (if applicable)

Only regular priced items may be refunded and/or returned. This rule applies to items under our "Sale" tab. Promotional and/or flash sale items may still be exchanged if applicable.


Exchanges (if applicable)

Exchanges can be made within 30 days of the original purchase. Availability of your desired replacement item is not guaranteed, but we will make every effort to ensure you are satisfied with an alternative. If there is a problem with your exchange, we will contact you via phone or email to discuss and address solutions.

Exchange Due to a Manufacturer’s Defect or Incorrect Shipment: We strive to maintain the highest level of product quality and customer service. (Exchanges for defective merchandise must be exchanged for the same size, color, and style as the defective item.)


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If you are returning a gift, we will issue a credit via email in the amount of the original purchase minus shipping upon inspection of the returned items. If the original gift giver desires a refund, please refer to the general returns section.


Shipping

To return your product, mail your product to: 
ATT: RETURNS
Lauren James Co.
2575 S. Armstrong Ave.
Fayetteville, AR 72701
Depending on where you live, the time it will take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.